Front Desk Agent

Onvo; Lake Township (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Onvo is seeking a Front Desk Agent to be the first point of contact for guests, greeting them warmly and ensuring a smooth check-in and check-out experience.

You will handle inquiries, manage reservations, process payments, answer calls, and coordinate with hotel departments to uphold service standards in a fast-paced environment. This role requires a friendly, professional demeanor and the ability to work evenings and weekends as part of a part-time shift.

Qualifications

• Excellent verbal and written communication is required.
• Strong interpersonal skills and a friendly, outgoing personality.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out.
• Handle guest inquiries and resolve issues promptly with professionalism.
• Manage reservations, including new bookings, modifications, and cancellations.
• Process payments accurately and maintain a balanced cash drawer.
• Answer incoming calls and direct them appropriately.
• Provide guests with information about hotel services and local attractions.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Skills

Excellent communication

Interpersonal skills

Multitask

Flexible shifts

Guest service

Job description

Job Description:

As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.

Job Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues promptly and efficiently, demonstrating a high level of professionalism.
• Manage reservations, including making new bookings, modifying existing ones, and processing cancellations.
• Process payments accurately and maintain a balanced cash drawer.
• Answer incoming calls and direct them to the appropriate department or individual.
• Provide guests with information about hotel services, local attractions, and directions.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Job Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, outgoing personality.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A strong commitment to guest satisfaction and service excellence.

Shift:

Part- Time 3 PM-11 PM

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.