Front Desk Agent

Residence Inn - Wilke-Barre; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 25,000; Part time

Job summary

Onvo is hiring a Front Desk Agent for the Residence Inn Wilkes-Barre. You will be the first point of contact, greeting guests and ensuring a smooth check-in and check-out experience.

You will handle reservations, answer calls, resolve issues, process payments, and collaborate with housekeeping and maintenance to keep the lobby welcoming.

This part-time role runs 3 PM–11 PM; candidates should have customer service experience, strong communication, and the ability to work evenings and weekends.

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work evenings, weekends and holidays.
• Professional demeanor and appearance.
• Ability to stand for extended periods and to lift up to 25 pounds.

Responsibilities

• Greet guests warmly upon arrival and during their stay.
• Handle check-ins and check-outs promptly and accurately.
• Process reservations, cancellations and modifications in the PMS.
• Answer phones and provide information about services and local attractions.
• Address guest concerns and escalate complex issues to management.
• Process payments and reconcile daily transactions.
• Maintain a clean front desk and lobby area.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Assist with administrative tasks as needed, including sorting mail and preparing reports.
• Follow all company policies including safety guidelines.

Skills

Customer service experience

Communication skills

PMS proficiency

Teamwork

Problem solving

Flexibility

Professional demeanor

Tools

Property Management System (PMS)

Job description

Job Description: As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.

Job Responsibilities

• Greet guests warmly and efficiently upon arrival and throughout their stay.
• Handle guest check-ins and check-outs promptly and accurately.
• Process reservations, cancellations, and modifications using the property management system.
• Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.
• Address guest concerns, resolve issues, and elevate complex problems to management when necessary.
• Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.
• Maintain a clean and organized front desk area and lobby.
• Collaborate with other departments (housekeeping, maintenance) to ensure guest satisfaction.
• Assist with administrative tasks as needed, including sorting mail and preparing reports.
• Adhere to all company policies and procedures, including safety and security guidelines.

Job Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in using property management systems (PMS) and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a positive, guest-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional demeanor and appearance.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Shift: Part Time; 3 PM - 11 PM

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.