Front Desk Agent

East West Hospitality; Village of Avon (NY); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at One Riverfront Townhomes. This role offers a chance to enhance guest experiences while managing front desk operations in a luxury setting. Ideal candidates will be organized, detail-oriented, and committed to exceptional service, with opportunities for career growth in hospitality.

Benefits

Paid Time Off

Health Insurance options

401(K) Plan with employer match

Career Development Trainings

Employee Assistance Program

Qualifications

• Team-oriented mindset with strong organizational skills.
• Exceptional customer service and communication skills.
• Professional appearance and demeanor.

Responsibilities

• Welcome guests and owners, ensuring smooth arrivals and departures.
• Manage check-ins, check-outs, and payments for seamless stays.
• Address maintenance requests and conduct property inspections.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at East West Hospitality

Description

Join the team at One Riverfront Townhomes, a stunning new luxury development, where your passion for service and people-first approach can truly shine. We’re seeking a Front Desk Agent who is polished, professional, and detail-driven—someone who thrives on creating smooth, welcoming experiences for discerning guests and residents. From handling requests with ease to solving challenges with poise, your role will be key in delivering excellence every day.

This is more than a front desk job—it’s a chance to grow your career in hospitality and property management, all while being part of something new, exciting, and elevated.

If you’re organized, personable, and committed to high-level service, we’d love to connect with you!

What You’ll Do

1. Guest & Owner Experience: Warmly welcome guests and owners, ensuring smooth arrivals, departures, and concierge support.
2. Front Desk & Reservations: Manage check-ins, check-outs, payments, and pre-arrival communication for a seamless stay.
3. Property & Service Coordination: Address maintenance and housekeeping requests, conduct property inspections, and coordinate with vendors.
4. Logistics & Organization: Sort and deliver packages, assist with ski valet services, and maintain a tidy, welcoming reception area.
5. Additional Support: Assist with arrival/departure inspections and other duties as needed.

Additional Details

• Location: One Riverfront Townhomes in Avon, CO
• Start Date: ASAP
• Employment Type: Full-Time Year-Round
• Pay: $24 - $26/hour
• Schedule: Typically 8:30am - 5:30pm. Flexible and changes seasonally. Weekends and holidays required during peak season.
• Posting Close Date: 5/20/2025 (or when filled)

Minimum Requirements

• A team-oriented mindset with strong organizational and proactive problem-solving skills.
• Exceptional customer service, communication, and telephone etiquette.
• A high school diploma, GED, or relevant experience, with a professional appearance and demeanor.
• A valid driver’s license and ability to lift up to 30 lbs, shovel light snow, and navigate stairs.
• The ability to stay composed under pressure while managing multiple priorities.

Benefits & Perks

East West Hospitality offers a comprehensive benefits package including Paid Time Off, Paid Sick Time, Health Insurance options, Dental, Vision, Accident Insurance, Life Insurance, a Winter Incentive Program, 401(K) Plan with employer match, Career Development Trainings, discounts, a Sabbatical Program, Referral Program, and Employee Assistance Program.

Why East West Hospitality

Our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate an inclusive and welcoming environment where everyone thrives and feels like they belong.

Visit our website to learn more: jobs.eastwest.com/culture.