Front Desk Agent

Crestline Hotels & Resorts; Colorado; On-site; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent to assist guests with check-in and check-out, handle inquiries, and ensure guest satisfaction. Ideal candidates will have strong customer service skills and experience in a hotel environment. Join a dynamic team where you can grow your career in hospitality.

Benefits

Health Plans

Paid Time Off

401k with Company Match

Travel Discounts

Educational Assistance

Qualifications

• One year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Communication

Problem Solving

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

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Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Pay ranges $20 -22/hr.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy or what time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration details, and collect payments as required.
• Assist guests with luggage, handle overbooking issues, and record wake-up calls.
• Manage guest faxes, communicate guest requests to departments, resolve room status discrepancies, and process check-outs and adjustments.

Education And Experience

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. Benefits include health plans, paid time off, 401k with company match, volunteer opportunities, educational assistance, travel discounts, and more. Benefits may vary by location. Positions are posted on a rolling basis until filled.