Front Desk Agent

Vail Resorts; Vail (CO); On-site; Full time

Job summary

Join a forward-thinking company that values outdoor passion and teamwork! As a Front Desk Associate, you'll be the first point of contact for guests, ensuring their stay is memorable. This entry-level role offers great potential for growth within the hospitality industry. Enjoy perks like free ski passes, discounts, and comprehensive training programs. With a supportive environment and opportunities for career advancement, this position is perfect for those looking to start a rewarding journey in hospitality. Don't miss out on the chance to work in a beautiful mountain setting while building lifelong connections!

Benefits

Free Epic pass

Discounted lift tickets

Free ski lessons

Employee discounts on lodging and food

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Health Insurance (for eligible employees)

Critical Illness and Accident plans

Qualifications

• Strong communication skills are essential for interacting with guests.
• Basic computer skills are needed for handling reservations and billing.

Responsibilities

• Check guests in and out while providing excellent customer service.
• Resolve discrepancies with guest bills and maintain professionalism.

Skills

Fluent English communication

Customer service

Computer skills

Job description

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Fast Company names Vail Resorts among the World’s Most Innovative Companies of 2024. Learn more here.

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

As the Front Desk Associate, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Job Specifications:

Outlet: The Lodge at Vail

Housing: May Be Available

Expected Pay Range: $20.00 - $22.00/hour

Shift & Schedule Availability: Full & Part Time, Year Round

Skill Level: Entry, Intermediate

Job Responsibilities:

• Work face to face with customers
• Check guests in and out
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help resolve discrepancies with guest bills
• Other duties as assigned

Job Requirements:

• Must be able to communicate fluently in English
• Somewhat strong computer skills
• The expected pay range is $20.00 - $22.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 508036

Reference Date: 04/18/2025

Job Code Function: Front Office