Front Desk Agent

Crestline Hotels & Resorts; Connecticut; On-site; Full time

Job summary

A leading hospitality company is looking for a Front Desk Agent to assist guests with check-ins and check-outs, handle phone inquiries, and maintain guest relations. The role requires excellent communication skills and a commitment to guest satisfaction. Candidates should have at least a high school diploma and experience in a similar position. Join a dynamic team and contribute to providing exceptional service in a fast-paced environment.

Qualifications

• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hotel features/services.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Details

• Type: Full Time
• Hourly Rate: $16.75 per hour

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy it is.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of all hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration info, obtain backup payment information, and input into system; collect cash when required.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests, and record wake-up calls.
• Monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments, resolve discrepancies, and process check-outs, vouchers, and charges.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.