Front Desk Agent

Crestline Hotels & Resorts; Colorado; On-site; Full time

Job summary

A leading hotel chain is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include managing check-ins, resolving complaints, and maintaining knowledge of hotel services. This role offers a starting pay of $19.50/hour and opportunities for career advancement.

Benefits

Medical/Dental/Vision

Paid Time Off

401k with Company Match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Qualifications

• At least one year of experience in a similar hotel position.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and maintain positive relations.
• Manage cash and handle payments.

Skills

Guest Relations

Communication

Problem Solving

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Pay Starting At: $19.50/hour

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain knowledge of hotel features/services, room rates, promotions, daily house count, expected arrivals/departures, and scheduled activities.
• Manage cash and bank security.
• Answer phones within 3 rings using appropriate etiquette.
• Process guest check-ins and verify registration information.
• Handle payments, direct bell service, and manage overbooked or walk-in guests.
• Record wake-up calls, handle faxes, and communicate guest needs to departments.
• Resolve room status discrepancies and process check-outs and adjustments.

Education And Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.

Benefits include Medical/Dental/Vision, Paid Time Off, 401k with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more. Benefits may vary by location.

No application deadline; positions are posted ongoing until filled.