Front Desk Agent

East West Hospitality; Colorado; On-site; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion as a Front Desk Agent at Snowmass Mountain Lodging. This exciting opportunity allows you to be part of a team recognized as one of the best places to work. You will be responsible for maintaining high guest satisfaction, managing front desk operations, and ensuring a smooth check-in and check-out process. With a flexible schedule and a supportive work environment, this role offers a chance to thrive in the hospitality industry while contributing to a culture that embraces uniqueness and fosters positive change. If you have a motivated attitude and love working with people, we want to hear from you!

Benefits

Health Insurance - Choose from three plans!

Dental, Vision, & Accident Insurance

Life Insurance

Ski Pass or Equivalent Bonus

401(K) Plan with Employer Match

Paid Time Off & Paid Sick Time

Career Development Trainings

Discounts at Eye Pieces & Venture Sports

Sabbatical Program

$500 Referral Program

Employee Assistance Program

Qualifications

• Knowledge of Front Office and Guest Relations procedures.
• Ability to use hotel systems and standard software applications.

Responsibilities

• Maintain guest satisfaction and ensure smooth check-in/check-out.
• Control pre-registration and room assignments effectively.

Skills

Guest Relations

Front Office Operations

Reservations Management

Customer Service

Communication Skills

Education

High School Diploma

Tools

Hotel Management Software

Reservation Systems

Switchboard Systems

Job description

Date Posted:

4/23/2025

Location:

Snowmass Mountain Lodging

Address:

45 Wood Rd

City:

Snowmass Village

State:

CO

Country:

United States of America

Category:

East West Hospitality

Description

Are you interested in working for the company that won No.1 Large Company in the Colorado 2019 Top Work Places Awards AND is one of Outside Magazine’s 50 Best Places to Work? Join our team at Snowmass Mountain Lodging, managed by East West Hospitality.

Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include: Maintaining and promoting guest hospitality at all times, ensuring the Front Desk is run and organized in such a way as to ensure smooth check in and check out, maintain guest satisfaction at all times.

Location: Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO

Employment Type: Full Time, Year Round

Start Date: ASAP

Pay Rate: $25.00/Hour

Schedule: Flexible Schedule, some nights, weekends, and holidays required.

Fill by: May 1st 2025

Open Until: Filled

Essential Responsibilities

• Maintain and control all pre-registration and pre-assignment of rooms.
• Be aware of the selling situation for a week in advance.
• Assure that check-outs have been pulled and verified on a regular basis.
• Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
• Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
• Maintain a high standard of personal hygiene and be in proper uniform at all times.
• To ensure the front office management team are aware of any VIP’s coming to the hotel or guests that may require special attention.
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.

Knowledge Requirements:

• Knowledge of Front Office, Guest Relations and Reservations operational procedures.
• Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
• Knowledge of overall hotel operations as they affect department.
• Good presentation, platform and training/facilitation skills.
• Ability to use standard software applications and hotel systems.
• Knowledge of safety standards.

Benefits & Perks:

• Health Insurance - Choose from three plans!
• Dental, Vision, & Accident Insurance
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Minimum Requirements

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE:

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL:

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.