Front Desk Agent

Crestline Hotels & Resorts; Colorado; On-site; Part time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Denver Airport location. The role involves assisting guests with check-ins and check-outs, addressing inquiries, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and prior experience in a hotel setting. The position offers a part-time schedule with opportunities for career advancement.

Benefits

401k with company match

Travel discounts

Volunteer opportunities

Qualifications

• One year experience in a similar hotel role.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Communication

Problem Solving

Education

High School Graduate or GED

Tools

Basic Computer Skills

Job description

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The Fairfield Inn & Suites at Denver Airport is looking for a Part-Time Front Desk Agent

Pay Starting At: $19.50/hour

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins and verify registration card information.
• Obtain backup information for guest credit/payment method, input into system, and collect cash when required.
• Escort guests and transport luggage as needed.
• Handle overbooked or walk-in guests.
• Accept and record wake-up call requests.
• Manage guest faxes and communicate pertinent guest information to relevant departments.
• Resolve discrepancies on room status reports with Housekeeping.
• Match bucket check with in-house guest ledger report and report discrepancies.
• Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education And Experience

• High School Graduate or GED.
• One year experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability.

• Must have open/evening availability.

Benefits include: 401k with company match, volunteer opportunities, travel discounts, and more. Benefits may vary by location.

• No application deadline; positions are posted ongoing until filled.