Front Desk Agent

CUSA, LLC; Venice (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

A customer service company in Venice, Louisiana, is seeking a friendly individual to join their team. The ideal candidate will be able to handle multiple tasks, including answering calls, making reservations, and ensuring a welcoming experience for guests. This role requires teamwork and the ability to work flexible shifts, including weekends and holidays. Experience with Auto Clerk PMS is a plus. A background check will be conducted for all applicants.

Qualifications

• Friendly demeanor with strong communication skills.
• Ability to work nights and weekends.
• Proven ability to handle disputes professionally.

Responsibilities

• Answer incoming calls and assist guests with requests.
• Make and manage reservations.
• Check-in and check-out guests efficiently.
• Verify payment methods and ensure accuracy in rate codes.
• Create a welcoming environment for guests upon arrival.
• Collaborate effectively with team members.

Skills

Customer service skills

Multi-tasking abilities

Teamwork

Conflict resolution

Tools

Auto Clerk PMS

Job description

Looking for a customer service friendly individual with the ability to multi-task.

Auto Clerk PMS experience is a plus.

Basic task required:

• ability to answer calls
• make reservations
• check-in/check-out reservations
• verify payment methods and pay attention to rate codes
• ability to create a welcoming experience upon a guest arrival
• handle guest disputes with ease and professionalism
• ability to work with co-workers as a team
• ability to work weekends and holidays
• 7a-3p, 3p-11p shifts are available
• Weekends and Weekday shifts available

Background check will be completed on all applicants