Front Office Clerical

Pink Shell Beach Resort; Fort Myers Beach (FL); On-site; USD 37,000 - 42,000; Full time

Job summary

Pink Shell Beach Resort in Fort Myers Beach, FL is seeking a Front Desk Agent to warmly welcome guests, process check-ins/outs, and ensure a seamless guest experience.

The role requires proficiency with the PMS system, accurate handling of payments, and a strong focus on guest satisfaction. A courteous, professional demeanor and excellent communication are essential for success.

Qualifications

• Experience in hospitality management or hotel operations.
• Proficient with hotel phone systems and etiquette.
• Strong guest relations and customer service focus.

Responsibilities

• Check guests in and out of the hotel.
• Understand PMS system and manage charges.
• Assist guests with special accommodations and requests.
• Communicate room needs with other departments.
• Deliver messages and packages to guest rooms.
• Assist guests with faxing documents if needed.
• Ensure all charges are properly posted.
• Receive cash and credit cards from guests for payment.
• Know all room rates.
• Provide directions to hotel facilities and local attractions.
• Review AM/PM end-of-shift reports.
• Answer phones for guest inquiries.
• Issue parking passes to guests.
• Perform all other duties as assigned.

Skills

Front desk operations

Phone etiquette

Guest relations

Night audit duties

Multilingual

Hotel software

Job description

• Base Pay $18.00 / Hour
• Employee Type Full-Time Non-Exempt

Description

To efficiently check a guest in or out of the hotel in a professional and competent manner.

Requirements

Responsibilities

• Understands and has thorough knowledge of PMS system
• Checks guests in and out of the hotel
• Assist guest with special accommodations
• Ensures room holds are kept
• Communicates with other departments in regards to room needs and/or maintenance issues
• Delivers messages and packages to guest rooms
• Assist guest with faxing documents if needed
• Ensures all charges are properly posted
• Receives cash and credit cards from guests for payment
• Knows all room rates
• Provides direction of hotel facilities, rooms and local area attractions to guests
• Reviews over AM and PM end of shift reports
• Answers phones as needed for guest inquires
• Issues parking passes to guests
• Performs all other duties as assigned

Skills

• Strong background in hospitality management or related fields such as resort or hotel operations.
• Proficiency in handling phone systems with excellent phone etiquette.
• Exceptional guest relations skills with a focus on providing outstanding customer service.
• Ability to perform night audit duties effectively when required.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel management software is advantageous but not mandatory.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!