Front Desk Agent

Hyatt Hotels Corporation; Truckee (CA); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Growth Opportunities

Free Parking

Discounts on local services

Seasonal Retention Bonus

Descripción de la vacante

Hyatt Vacation Club is looking for a Guest Services Agent at Thompson Palm Springs to enhance guest experiences during their stay. You’ll check guests into their villas, answer inquiries, and ensure their needs are met.

This position offers competitive benefits and opportunities in a friendly environment. Ideal candidates should possess excellent customer service skills and be ready to work various shifts, including weekends and holidays.

Formación

• Available to work various shifts, including weekends and holidays.
• Ability to lift, carry, push, and pull items up to 25lbs.
• Position may require a background check.

Responsabilidades

• Check guests into villas and provide information on amenities.
• Respond positively to questions, concerns, and requests.
• Assist with bellman duties as needed.

Conocimientos

Customer service

Active listening

Problem-solving

Communication

Descripción del empleo

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Thompson Palm Springs | Palm Springs , CA , US