Front Desk Agent

ARK; Kissimmee (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

ARK in Kissimmee, FL is seeking a friendly Hotel Front Desk Attendant to welcome guests and manage their stay from check-in to check-out. You will handle registrations, provide information on hotel services, and assist with reservations, ensuring a positive guest experience.

The role requires strong customer service skills, flexibility to work weekends/holidays, and the ability to stand and lift up to 25 pounds as needed.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.

Responsibilities

• Greet guests and manage the registration process.
• Provide guests with information about hotel amenities, dining, and directions.
• Operate hotel switchboard, take calls and transfer calls.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations over the telephone, through emails and in person, including groups.

Skills

Customer service

Guest-focused

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation: $16 - $17 hourly

Qualifications

• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations over the telephone, through emails and in person, including groups