Front Desk Agent - PT Weekends

ARK; Independence Township (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK is seeking a Front Desk Agent to be the first point of contact and create a positive first impression for guests. The role covers reservations by phone, email, and in person, plus check-in/check-out and payment processing with accuracy.

You will collaborate with housekeeping and maintenance to promptly address guest concerns while supporting the hotel’s service standards. The position emphasizes strong guest-focused service, proficiency with common office software, and availability to work

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Skills

Internet software proficiency

Microsoft Excel

Word

Outlook

PowerPoint

Hospitality or customer service

Customer service mindset

Flexibility in schedule

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$17 hourly

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience in hospitality or customer service is preferred but not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.