The Beach Club Front Desk Agent

Spectrum Resorts; Gulf Shores (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Job summary

Spectrum Resorts in Gulf Shores, AL is seeking a Front Desk Agent to welcome guests and provide world-class service. You will assist with check-in/out, share resort information, and resolve guest inquiries to ensure a memorable vacation experience.

The role requires excellent communication, strong computer skills, and a customer‑focused approach. Previous front desk experience is a plus, with on-site duties and a team-oriented environment at the Beach Club.

Qualifications

• Excellent written and verbal communication required.
• Proficiency with Microsoft Office and ability to learn property systems.
• Self‑motivated and able to work in a team.
• Strong guest service and problem resolution skills.
• Front desk experience is a plus.

Responsibilities

• Check guests in and out and share resort information.
• Assist guests with inquiries and reservations.
• Provide information to ensure an unforgettable guest experience.
• Answer calls and handle guest concerns promptly.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Microsoft Office

Teamwork

Guest service

Tools

Microsoft Office

Job description

THE BEACH CLUB FRONT DESK AGENT

Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Essential Duties

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required Skills

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self‑motivated with ability to work in a team environment.
• Must have excellent guest service and problem resolution skills.
• Prior front desk experience a plus.

Physical Requirements

• Must be able to stand/walk for entire shift.
• Must be able to bend, kneel, and stoop.
• Must be able to move/lift up to 25 lbs.

Benefits

• 401(k)
• 401(k) matching
• Employee discounts