The Beach Club Front Desk Agent

Spectrum Resorts; Gulf Shores (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Job summary

Spectrum Resorts in Gulf Shores, AL is seeking a friendly Beach Club Front Desk Agent to greet guests and deliver world-class service. You will check guests in and out, share local information, and assist with reservations to create an unforgettable vacation.

The role emphasizes excellent communication, strong computer skills with MS Office, and teamwork. Prior front desk experience is a plus, and you’ll handle inquiries with prompt, courteous responses to ensure guest satisfaction.

Qualifications

• Excellent written and verbal communication.
• Above-average computer skills with Microsoft Office programs and ability to learn property systems.
• Self-motivated with ability to work in a team environment.
• Excellent guest service and problem-resolution skills.
• Front desk experience is a plus.

Responsibilities

• Check guests in/out and share resort and local information.
• Prepare arrival information packets, etc.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Skills

Communication skills

MS Office

Teamwork

Guest service

Problem resolution

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts

THE BEACH CLUB FRONT DESK AGENT

Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.

Essential Duties:

• Prepare arrival information to include key packets, etc.
• Check guests in/out and share resort and local information.
• Assist guests with issues and problem resolution.
• Answer calls and assist guests with reservation inquiries and questions.
• Perform other duties as assigned.

Required Skills:

• Excellent written and verbal communication.
• Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
• Must be self-motivated with ability to in a team environment
• Must have excellent guest service and problem resolution skills.
• Prior Front Desk experience a plus!

Physical Requirements:

• Must be able to stand/walk for entire shift
• Must be able to bend, kneel, and stoop
• Must be able to move/lift up to 25 lbs.