Front Desk Agent

GetHired, Inc.; Addison (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

GetHired, Inc. is seeking a friendly Front Desk Agent for our Addison hotel to manage reservations, check guests in and out, and assist with guest needs during their stay.

This role requires excellent customer service, strong communication, multitasking, and proficiency with reservation software such as Opera. Evening, weekend, and holiday availability is required. Join a team with growth opportunities and employee discounts.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-volume workload.
• Proficiency with computer systems and reservation software (Opera preferred).
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests with professionalism and courtesy.
• Assist with payment processing and issuing keys during check-in/out.
• Answer phone calls and online inquiries promptly.
• Assist with organizing events and meetings as needed.
• Address guest complaints gracefully and resolve issues.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Strong communication

Multitasking

Customer service

Tools

Opera PMS

Microsoft Office

Reservation systems

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems. Opera knowledge preferred.
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment