Front Desk Agent

Outbound Sedona; Sedona (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Outbound Sedona is seeking a warm, guest-focused team member to greet arriving guests and assist with check-in and check-out, ensuring comfort and welcome. You will promote hotel services and amenities and respond promptly to guest needs with a friendly, personal touch.

Ideal candidates bring flexibility in scheduling, a people-first attitude, and strong communication skills to create memorable stays. The role emphasizes attentive service and collaboration with staff to maintain guest

Qualifications

• Flexibility with schedule, days and hours.
• Experience delivering service and creating guest experiences.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Promote hotel services and amenities to guests.
• Respond promptly to guest needs and resolve issues with initiative.
• Share knowledge of local experiences to enhance guest stays.
• Collaborate with team to ensure accuracy and efficiency during busy times.

Skills

Flexibility

People skills

Communication

Multi-tasking

Attention to detail

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guest.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.