Front Desk Agent

CoralTree Hospitality; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Magnolia Houston Hotel by CoralTree Hospitality is seeking a warm, guest‑focused front desk associate to welcome guests and assist with check‑in and check‑out, ensuring comfort and a memorable stay.

You will promote hotel services, share local tips, and collaborate with the team to resolve requests with speed and a friendly spirit, maintaining accuracy in all guest interactions.

This role requires flexibility with shifts and a passion for creating authentic experiences.

Qualifications

• Flexible schedule with variable days and hours.
• Experience providing service to guests.
• Strong communication, both verbal and written.
• People-oriented and ability to multitask.

Responsibilities

• Greet guests warmly and assist with check-in and check-out to ensure comfort.
• Promote hotel services and amenities to guests throughout the stay.
• Respond promptly to guest needs and resolve issues with a positive attitude.
• Share local knowledge to help guests enjoy authentic experiences.
• Collaborate with team to communicate guest feedback to staff and management.

Skills

People person

Great communicator

Flexible schedule

Multi-tasking

Attention to detail

Job description

Overview

You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator.
• Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. #Magnolia