Front Desk Agent

CoralTree Hospitality; Stowe (VT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Group medical, dental, vision, life, and disability benefits

Participation in a 401(k) plan with a company match

Paid time off/sick time

Job summary

CoralTree Hospitality in Stowe, Vermont, is seeking a hospitality team member to warmly welcome guests and assist them with check in/out. The ideal candidate will have excellent communication skills and a flexible schedule to adapt to busy periods.

This role involves anticipating guests' needs and creating memorable experiences. You will enjoy great benefits like medical coverage, a flexible benefits plan, paid time off, and a 401(k) plan with company match.

Qualifications

• Flexibility with work days and hours is essential.
• Previous experience in providing service and creating authentic experiences.
• Strong verbal communication and writing skills.

Responsibilities

• Welcome guests and assist with check in/out.
• Anticipate guests' needs and provide information.
• Resolve guest complaints and ensure their comfort.

Skills

Flexibility

Great communicator

Multi-tasking

Customer service

Job description

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Shifts Required: AM & PM Availability on Mondays and Sundays. PM and Mid-Day Availability on Tuesdays and Fridays.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
• Team member free room night program.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.