Full Time Year Round Front Desk Agent

Cliff House Maine; Maine; On-site; USD 30,000 - 45,000; Full time

Job summary

Cliff House Maine is seeking a Full-Time Year-Round Front Desk Agent to join our dynamic team. This role is essential in providing authentic experiences for our guests, ensuring their comfort from check-in to check-out. As a Front Desk Agent, you will enthusiastically greet guests, promote hotel amenities, and resolve any issues that arise during their stay.

The ideal candidate will have excellent communication skills, a flexible schedule, and a passion for customer service, helping to create memorable experiences for all visitors.

Qualifications

• Experience in providing exceptional service to guests.
• Ability to handle cash transactions.
• Strong interpersonal skills.

Responsibilities

• Greet and assist guests during check in/out.
• Promote hotel services and create memorable experiences.
• Resolve guest complaints effectively.

Skills

Flexibility

Customer Service

Communication in English

Job description

Full-Time Year-Round Front Desk Agent

Job Summary

You will be an integral member of the team that creates distinctly different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.