Front Desk Agent

JRK Property Holdings, Inc.; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with auto-enrollment after 60 J

PTO, vacation, sick leave and holidays

Job summary

Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure, seeks a Front Desk Agent to greet guests, manage check-in/out, verify billing, and coordinate reservations with a focus on personalized service.

Ideal candidates have 2+ years in front desk or guest services, excellent communication, attention to detail, and a guest-first mindset; familiarity with Santa Monica area is a plus.

Qualifications

• 2+ years front desk or guest services experience in a luxury hotel.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail with the ability to multitask effectively.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Anticipate guest needs and resolve concerns promptly and effectively.
• Share knowledge of hotel amenities and local attractions.
• Ensure a seamless check-in and check-out experience.
• Verify reservations, billing details, and payment methods.
• Assign rooms and manage inventory according to hotel standards.
• Process payments and maintain accurate guest records.
• Assist with creating and modifying reservations.
• Promote room upgrades and hotel services when appropriate.
• Coordinate dining, transportation, and local experiences.
• Collaborate with housekeeping, bell services, and other departments.
• Manage guest communications, calls, packages, and special requests.
• Follow all cash handling, privacy, and operational procedures.
• Support daily balancing and additional front office tasks as needed.

Skills

Front desk experience

Communication skills

Multitasking

Hotel software

MS Office

Guest-focused

Tools

Hotel PMS

Job description

Bring Your Passion for Hospitality to the Coast

Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service.

At Oceana, exceptional service begins the moment a guest arrives. We are seeking a professional, service-driven Front Desk Agent to serve as the face of our hotel and deliver seamless, memorable experiences from arrival to departure. This role is ideal for someone who is polished, attentive, and passionate about delivering thoughtful, detail-oriented service.

About The Role

As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.

What You’ll Do

• Provide a warm, professional welcome to all guests
• Anticipate guest needs and resolve concerns promptly and effectively
• Share knowledge of hotel amenities and local attractions
• Ensure a seamless check-in and check-out experience
• Verify reservations, billing details, and payment methods
• Assign rooms and manage inventory according to hotel standards
• Process payments and maintain accurate guest records
• Assist with creating and modifying reservations
• Promote room upgrades and hotel services when appropriate
• Coordinate dining, transportation, and local experiences
• Collaborate with housekeeping, bell services, and other departments
• Manage guest communications, calls, packages, and special requests
• Follow all cash handling, privacy, and operational procedures
• Support daily balancing and additional front office tasks as needed

What You Bring

• 2+ years of front desk or guest services experience, preferably in a luxury hotel
• Excellent communication, problem-solving, and interpersonal skills
• Strong attention to detail with the ability to multitask effectively
• Experience with hotel systems and Microsoft Office
• Professional demeanor with a guest-first mindset
• Familiarity with the Santa Monica / Los Angeles area preferred
• Ability to perform in a fast-paced, service-oriented environment

Schedule & Expectations

• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to stand or walk for extended periods
• Ability to lift up to 20 lbs occasionally
• Comfortable working indoors and outdoors in varying conditions
• Maintain a polished appearance in line with hotel grooming standards

Benefits & Perks

• Competitive medical, dental, and vision benefits
• Basic life insurance
• 401(k) with auto-enrollment after 60 days
• Paid time off, including vacation, sick leave and holidays*

Why Oceana

Hotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating exceptional guest experiences, we invite you to apply.