Front Desk Agent

Homewood Suites San Diego Hotel Circle; San Diego (CA); On-site; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at a prominent hotel in San Diego. This role is vital for creating exceptional guest experiences, welcoming visitors, and managing check-in/check-out processes. Ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and have a passion for hospitality. If you enjoy engaging with guests and ensuring their satisfaction, this is the perfect opportunity for you!

Qualifications

• Customer service experience preferred.
• Ability to clearly communicate in English.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Resolve guest issues and respond to special requests.
• Communicate guest information to relevant departments.

Skills

Customer Relations

Communication

Teamwork

Job description

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Desk Agent.

About Homewood Suites San Diego Hotel Circle

Located in San Diego - close to restaurants, stores, and entertainment, we're ten minutes from SeaWorld, Old Town, and the San Diego Zoo. The Gaslamp Quarter is six miles away. We're a 15-minute drive from SAN Airport. Join us for complimentary evening socials, every Wednesday. Enjoy daily free breakfast or cook in your in-suite kitchen.

You should join our team if you believe...

• In creating a guest experience that engages all 5 senses.
• Have a positive, can-do attitude and take ownership of your success.
• Want to work for a company that values the little details and knows that every guest interaction counts.
• Love learning and exploring new ways to provide excellent service.
• Enjoy being part of a team that delivers personalized storytelling experiences to guests from the moment they arrive.

You're a great fit for this role if you love...

• Enjoy engaging with guests and creating memorable connections.
• Thrive in a fast-paced environment where teamwork and collaboration are key.
• Love the satisfaction that comes from turning a guest interaction into a positive experience.
• Are comfortable with using hotel management systems and technology to streamline the guest experience.

We're excited to have you join us because...

• You bring a warm, welcoming attitude to every guest interaction.
• You're an excellent communicator who can handle guest inquiries with ease and professionalism.
• You have a passion for hospitality and are eager to contribute to a great guest experience.
• You have experience with hotel systems or are eager to learn.

POSITION SUMMARY :

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES :

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety / security training and maintain knowledge of all safety procedures, including life safety, emergency / fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience / Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

EXPERIENCE :

• Customer Service experience preferred.

Here's the Core of Concert Hospitality :

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Salary Description

19.00 per hour

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Front Desk Agent • San Diego, CA, United States