Front Desk Agent

Residence Inn San Diego Poway; San Diego (CA); On-site; Full time

Job summary

A leading hotel in San Diego is seeking a Front Desk Agent to create memorable guest experiences. This role involves managing check-ins and check-outs, handling guest inquiries, and ensuring satisfaction through effective communication and teamwork. Ideal candidates will have a strong customer service background and be able to work flexible hours.

Benefits

Group insurance including medical, dental, vision

Paid time off

Company-matched 401(k) plan

Voluntary benefits including disability and life insurance

Hotel benefits and employee assistance program

Qualifications

• Strong verbal and written communication skills required.
• Previous customer service experience in a fast-paced environment.

Responsibilities

• Ensure friendly, efficient check-in and check-out experiences.
• Handle guest requests and coordinate with other departments.
• Demonstrate proper phone etiquette and cash handling.

Skills

Communication

Customer Service

Job description

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location :

Overview :

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being :

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!

Responsibilities :

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guests stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications :

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. Salary Range : $17-$19

Create a job alert for this search

Front Desk Agent • San Diego, CA, United States