Front Desk Agent

Crescent; San Diego (CA); On-site; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent at Hotel Republic San Diego. The role involves greeting guests, managing check-ins and check-outs, and providing excellent customer service. Join a team that values diversity and inclusion while enjoying benefits like hotel discounts.

Benefits

Hotel room discounts at Marriott-branded properties

Discounts at Crescent-managed properties

Qualifications

• Prior experience as a Front Desk Agent or in high-volume customer service.
• Passionate about providing excellent customer service.
• Flexible work schedule including days, evenings, and weekends.

Responsibilities

• Greeting and registering guests, ensuring outstanding guest service.
• Handling payments and processing various forms of payment.
• Responding to guest inquiries and resolving issues.

Skills

Customer Service

Teamwork

Computer Skills

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development, or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection, seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Enjoy hotel room discounts at Marriott-branded properties worldwide as well as our Crescent-managed properties in North America for you & your family members.
• Discounts with our Crescent-managed properties in North America for you & your family members. Discounts at Marriott brand hotels worldwide.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for:

• Greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and financial profitability.
• Performing tasks to the highest standards, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, and assisting guests with check-out processes.
• Handling payments, including processing credit and debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details, and answering guest questions.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding to guest inquiries and requests promptly and efficiently.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.

Compensation:

$24.30 per hour

Does this sound like you?

You have prior experience as a Front Desk Agent or in a high-volume customer service industry. You are passionate about providing excellent customer service, ensuring guest satisfaction, and creating memorable experiences. You seek flexibility in your work schedule, including days, evenings, and weekends. You possess excellent computer skills and have a team-oriented attitude.

At Crescent Hotels & Resorts, we strive to create a respectful and inclusive workplace for all associates, reflecting our commitment to diversity, equity, and inclusion. We believe that embracing differences strengthens our culture and enhances our service to guests.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is committed to informing all applicants of their rights under federal employment laws. Please review the 'Know Your Rights' notice from the Department of Labor for further information.