Front Desk Agent

Embassy Suites San Diego Bay Downtown; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Embassy Suites by Hilton San Diego Bay - Downtown is seeking a guest-focused individual to assist with check-in/check-out and ensure a positive experience for all guests. The ideal candidate will possess strong communication skills and a commitment to guest satisfaction. Join a vibrant team in a prime downtown location that values diversity and offers a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401(k) plan with matching

DailyPay access

Transportation discounts

Free lunch

Discounted parking

Qualifications

• Experience in hotel operations is advantageous.
• Proficiency with calculators and computer systems.

Responsibilities

• Greet guests warmly and provide information about hotel services.
• Handle the check-in and check-out process.
• Resolve guest issues and complaints effectively.

Skills

Communication

Interpersonal Skills

Patience

Education

High school diploma

College degree

Job description

An all-suite hotel located in the heart of downtown San Diego, Embassy Suites by Hilton San Diego Bay - Downtown, offers a prime location for work and leisure. Situated across from Seaport Village's Headquarters and close to the San Diego Convention Center and Gaslamp Quarter, our hotel provides a vibrant work environment. We value diversity and promote a balanced work/life culture, offering benefits such as transportation discounts, free lunch, and discounted parking.

We encourage applicants from diverse backgrounds, including women, people of color, and military veterans, even if they do not meet every qualification listed. Your enthusiasm and potential are what matter most.

Overview :

Assist guests with arrival and departure, ensuring a positive experience.

Responsibilities :

1. Greet guests warmly, listen to requests, and provide accurate information about hotel services and local attractions.
2. Handle the check-in and check-out process, including computer input, room assignment, and key coding.
3. Process payments, verify credit cards, and manage cash and other payment methods.
4. Answer phone calls promptly, take messages, and handle mail and packages.
5. Resolve guest issues and complaints effectively, ensuring guest satisfaction.
6. Stay alert during emergencies and busy periods, following safety protocols.
7. Maintain regular attendance and perform other duties as assigned.

Qualifications :

1. High school diploma or equivalent; college degree preferred.
2. Experience in hotel operations is advantageous.
3. Proficiency with calculators and computer systems.
4. Strong communication and interpersonal skills, with patience and diplomacy.
5. Ability to stand for long periods and respond to emergency signs.
6. Ability to build effective working relationships.

Benefits :

Comprehensive wellness programs, including health, dental, vision, pet insurance, and a 401(k) plan with matching. Additional perks include discounts, dailyPay access, and a supportive, inclusive work environment.

We are an equal opportunity employer, committed to diversity and inclusion, and we consider all qualified applicants.