Front Desk Agent

Excel Hotel Group; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel group as a Front Desk Agent, responsible for guest check-ins and check-outs, processing payments, and providing exceptional customer service. This role offers opportunities for growth and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

PTO

401k with company match

Travel Discounts

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.

Responsibilities

• Welcome guests in a friendly manner.
• Register guests and issue room keys.
• Process cash and credit card transactions accurately.

Skills

Customer Service

Basic Computer Skills

Job description

Job Description: Front Desk Agent at Excel Hotel Group

Join us to apply for the Front Desk Agent role at Excel Hotel Group.

Job Summary: The Front Desk Agent is responsible for checking guests in and out efficiently and courteously using the property management system, processing all payments according to hotel policies, and providing excellent customer service to guests and visitors.

Responsibilities:

1. Welcome guests in a friendly and professional manner.
2. Register guests, issue room keys, provide information about hotel services and room locations, and answer phones promptly.
3. Upsell rooms to maximize hotel revenue.
4. Process all cash and credit card transactions accurately, including posting charges, completing reports, and securing deposits.
5. Manage guest safe-deposit boxes.
6. Communicate guest requests or issues to management for follow-up.
7. Respond to guest complaints with appropriate service recovery gestures to ensure satisfaction.

Qualifications:

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills, including email, word processing, spreadsheets, and hotel management systems.

Benefits:

• Medical, dental, life insurance, PTO, and 401k with company match for full-time employees.
• Travel discounts.
• Opportunities for growth and promotion from within.

Excel Hotel Group is a fully integrated property ownership, management, and development company with a family-driven culture.