Guest Service Agent

TownePlace Suites Overland Park; Leawood (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

TownePlace Suites Overland Park in Leawood, KS seeks a friendly Guest Service Agent to welcome guests, process check-ins/outs, secure payments, verify billing, and assist with reservations. This role emphasizes service quality and brand standards while delivering a positive guest experience.

The agent will anticipate guest needs, provide timely solutions, and uphold company guidelines to ensure satisfaction and repeat visits.

Responsibilities

• Processing check-ins/outs
• Securing payment
• Verifying and adjusting billing
• Assisting guests with reservations and requests

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.