Front Desk Agent

Quality Inn; Rock Hill (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Employee discounts

Referral program

Job summary

Quality Inn & Suites Rock Hill is seeking a Front Desk Agent to welcome guests, manage check-in/out, and handle reservations with courteous service. The role involves coordinating with housekeeping and maintenance to ensure guest satisfaction and a smooth operation in a lively hospitality setting.

The ideal candidate will possess strong communication skills, be able to work flexible hours including nights and weekends, and thrive in a customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Experience in hospitality is preferred but not required.
• Familiarity with front desk operations, including reservation systems and night audit processes will be Hugh plus.

Responsibilities

• Greet and assist customers with enthusiasm and professionalism on arrival.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, cancellations, and modifications through phone systems and online platforms.
• Assist guests with room assignments, and any special requests to ensure a pleasant stay.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.
• Maintain the front desk area in an organized and welcoming manner.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Education

High school diploma

Job description

Opportunity: Dynamic Front Desk Agent Needed!

Do you thrive in a fun and loving work environment? Are you looking for a role where you can showcase your highly skilled customer service abilities? If so, this is the perfect opportunity for you! Join our vibrant team in the Hospitality industry as a Front Desk Agent. We offer an exciting work atmosphere where you will gain valuable skills while enjoying fantastic perks. From a flexible schedule to paid training and employee discounts, we prioritize your growth and satisfaction!

Job Responsibilities

• Greet and assist customers with enthusiasm and professionalism up on arrival.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, cancellations, and modifications through phone systems and online platforms.
• Assist guests with room assignments, and any special requests to ensure a pleasant stay.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Promptly, escal…
• Maintain the front desk area in an organized and welcoming manner.
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Experience in hospitality is preferred but not required.
• Familiarity with front desk operations, including reservation systems and night audit processes will be Hugh plus.
• Highly preferred Bilingual abilities for efficient and enhancing communication with diverse guests.
• Ability to work well under pressure while maintaining attention to detail.
• Strong organizational skills to manage multiple tasks effectively in a busy environment.
• Ability to work flexible hours, including night shifts and weekends.

Benefits

• Flexible schedule to fit your lifestyle.
• Referral program to reward you for bringing in talented individuals.
• Exclusive employee discounts on products and services.
• Paid training to enhance your skills and career growth.

Why Join Us?

• Be part of a motivated team that values your contributions.
• Work in a dynamic environment that fosters personal and professional development.
• Enjoy a supportive atmosphere where your ideas are heard and appreciated.

Location: Rock Hill

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Om Sai of Rock Hill, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Charlotte Douglas International Airport is only a short drive from Quality Inn & Suites® Rock Hill. Our hotel gives you easy access to the greater Charlotte metro area, and it’s the perfect stopover when traveling between Florida and Ohio. We’re minutes from the Catawba River, making riverside adventures abundant. We’re also close to Winthrop University, a state-supported liberal arts school. A cycling paradise, Rock Hill is home to the annual BMX World Championships and boasts its own Giordana Velodrome, Rock Hill Criterium Course and BMX Supercross Track. Trails, paths and greenways are plentiful in the area.

Nearby Carowinds, a 400-acre amusement park that straddles the North and South Carolina border is minutes away. With more than 60 rides, the park is home to 13 world-class rollercoasters, Camp Snoopy for the younger kids and the Carolina Harbor water park. We’re right off Hwy 77 with Charlotte only 27 miles north of our hotel. Our guests can easily get into and out of the city for work, a concert at BoJangles Coliseum, a Carolina Panthers football game or a NASCAR race. Whether your travel in the area is for business or pleasure, we know you’ll appreciate the great value that comes with a stay with us.