Candlewood Suites Rocky Mount - Front Desk Agent

Aimbridge Hospitality LLC; Rocky Mount (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality LLC is seeking a Front Desk Agent for Candlewood Suites Rocky Mount in Rocky Mount, NC. The role focuses on delivering outstanding guest service, smooth check-ins/check-outs, and a welcoming experience at the hotel's front desk.

Responsibilities include handling reservations, guest inquiries, and coordinating with staff while maintaining accuracy in financial transactions and guest records. This position offers full-time hours and benefits eligibility.

Qualifications

• High school diploma or equivalent is required or preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, professional front desk service for guests.
• Manage check-ins/check-outs and reservations.
• Answer guest requests and coordinate with teams.
• Maintain accuracy in financial transactions and records.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Candlewood Suites Rocky Mount - Front Desk Agent Aimbridge Hospitality

Address 688 English Road, Rocky Mount, NC, 27804, US

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our hotel is conveniently located just off Highway 64 and is just 2 miles from I-95. The Rocky Mount - Wilson Airport (RWI) is only nine miles away. Business travelers can make it to and from their meetings easily with the Gateway Convention Center located less than a mile from our Rocky Mount hotel. Businesses within 10 miles of the hotel include Nash General Hospital, Hospira, Honeywell, Boddie-Noel and the Rose Hill Conference Center. Vacationers can enjoy indoor and outdoor attractions while staying at our hotel in Rocky Mount. Outdoor attractions include the 57-acre Battle Park and Rose Hill Plantation, featuring a sporting clays course where visitors can shoot skeet. Local indoor activities include the Golden East Crossing Mall, the Imperial Centre, featuring an Arts Center, and the Children's Museum and Science Center. Historic downtown Rocky Mount is just six miles from the hotel. Visitors can feel comfortable with premium amenities throughout our all suite hotel in Rocky Mount, North Carolina. You can stay connected with free high-speed Internet access in each room. Other amenities include the Candlewood Cupboard, our convenience store, a fitness center, a free guest laundry room and a free movie library. Enjoy our heated outdoor pool and grill gazebo area.