Guest Experience Specialist | Flexible Schedule + Paid Training

Quality Inn; Rock Hill (SC); Sur place; USD 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Paid training

Employee discounts

Referral program

Résumé du poste

Quality Inn & Suites Rock Hill is seeking a Front Desk Agent to welcome guests, manage check-in/out, and handle reservations with courteous service. The role involves coordinating with housekeeping and maintenance to ensure guest satisfaction and a smooth operation in a lively hospitality setting.

The ideal candidate will possess strong communication skills, be able to work flexible hours including nights and weekends, and thrive in a customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Experience in hospitality is preferred but not required.
• Familiarity with front desk operations, including reservation systems and night audit processes will be Hugh plus.

Responsabilités

• Greet and assist customers with enthusiasm and professionalism on arrival.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, cancellations, and modifications through phone systems and online platforms.
• Assist guests with room assignments, and any special requests to ensure a pleasant stay.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.
• Maintain the front desk area in an organized and welcoming manner.

Connaissances

Communication skills

Interpersonal skills

Hospitality experience

Formation

High school diploma

Description du poste

Quality Inn & Suites Rock Hill is seeking a Front Desk Agent to welcome guests, manage check-in/out, and handle reservations with courteous service. The role involves coordinating with housekeeping and maintenance to ensure guest satisfaction and a smooth operation in a lively hospitality setting.

The ideal candidate will possess strong communication skills, be able to work flexible hours including nights and weekends, and thrive in a customer-focused environment.