Candlewood Suites Charlotte Arrowood - Front Desk Agent

Aimbridge Hospitality LLC; Charlotte (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

EAP

401k

Job summary

Candlewood Suites Arrowood in Charlotte, NC is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and a memorable guest experience. You will be the face of the hotel, balancing reservations, requests, and guest interactions with a friendly, professional demeanor.

The role requires open availability including weekends and holidays, with shifts from 7:00am-3:00pm and 3:00pm-11:00pm. Prior hotel or hospitality software experience is preferred, and full-time benefits are

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: warm vibes and top-tier service for guests.
• Communication Champ: clear, confident communication with guests and team.
• Quick-Thinking Problem Solver: resolve issues fast and smoothly.
• Multitasking Marvel: manage reservations, check-ins/outs, and finances efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Compensation $15.00/hour

Schedule Full time

Job Type Regular

Description

Shifts are 7:00am-3:00pm and 3:00pm-11:00pm.
This role requires open availability, including weekends and holidays.
Schedules may vary based on hotel demand.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Conveniently located off of I-77 in the Arrowood Business Park area. Very close to Carowinds theme park, Microsoft, Spectrum and AT&T. Easy access to a Carolina Panthers or Charlotte Hornets game. Our spacious suites feature fully equipped kitchens which are perfect for families on vacation or business travelers looking for the comforts of home. Enjoy our pool while grilling out in our gazebo area. Work out in our Candlewood Gym while catching up on your laundry with our complimentary washers and dryers. Fully stocked Candlewood Cupboard with breakfast, lunch, snack and dinner offerings. Free Wi-Fi Internet, Business Center and Lending Locker with household items and board games.