Front Desk Agent

Workstream; Rock Hill (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Flexible schedule

Referral program

Exclusive employee discounts

Paid training

Job summary

Workstream in Rock Hill, SC is seeking a Front Desk Agent to welcome guests and deliver exceptional service in a busy hospitality setting. You will handle check-ins/outs, reservations, and guest requests with courtesy and accuracy, while balancing cash and using the hotel's systems.

Flexible hours and paid training are provided to help you grow with our team. Join a dynamic, supportive team that values communication, reliability, and guest satisfaction, with opportunities for advancement and

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Hospitality experience preferred but not required.
• Bilingual abilities preferred for diverse guests.
• Ability to work nights and weekends.
• Familiarity with reservation systems and night audit processes is a plus.

Responsibilities

• Greet and assist customers on arrival with enthusiasm.
• Process check-in and check-out accurately.
• Assist guests with reservations, cancellations, and modifications.
• Handle room assignments and special requests to ensure a pleasant stay.
• Resolve inquiries to ensure guest satisfaction.
• Coordinate with housekeeping and maintenance teams to meet guest needs.
• Escalate issues to Front Desk Manager when needed.
• Maintain a clean, organized front desk area.
• Balance daily cash and process payments.

Skills

Communication skills

Interpersonal skills

Bilingual abilities

Education

High school diploma

Tools

Reservation systems

Night audit processes

Job description

Opportunity: Dynamic Front Desk Agent Needed!

Do you thrive in a fun and loving work environment? Are you looking for a role where you can showcase your highly skilled customer service abilities? If so, this is the perfect opportunity for you!

Join our vibrant team in the Hospitality industry as a Front Desk Agent. We offer an exciting work atmosphere where you will gain valuable skills while enjoying fantastic perks. From a flexible schedule to paid training and employee discounts, we prioritize your growth and satisfaction!

Job Responsibilities

• Greet and assist customers with enthusiasm and professionalism up on arrival.
• Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
• Assist guests with reservations, cancellations, and modifications through phone systems and online platforms.
• Assist guests with room assignments, and any special requests to ensure a pleasant stay.
• Handle inquiries and resolve issues promptly to ensure customer satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.
• Promptly, escalates issues to the Front Desk Manager when necessary.
• Maintain the front desk area in an organized and welcoming manner.
• Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Experience in hospitality is preferred but not required.
• Familiarity with front desk operations, including reservation systems and night audit processes will be Hugh plus.
• Highly preferred Bilingual abilities for efficient and enhancing communication with diverse guests.
• Ability to work well under pressure while maintaining attention to detail.
• Strong organizational skills to manage multiple tasks effectively in a busy environment.
• Ability to work flexible hours, including night shifts and weekends.

Benefits

• Flexible schedule to fit your lifestyle.
• Referral program to reward you for bringing in talented individuals.
• Exclusive employee discounts on products and services.
• Paid training to enhance your skills and career growth.

Why Join Us?

• Be part of a motivated team that values your contributions.
• Work in a dynamic environment that fosters personal and professional development.
• Enjoy a supportive atmosphere where your ideas are heard and appreciated.

Location: Rock Hill

If you're ready to take the next step in your career, apply today and become a vital part of our team!

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Om Sai of Rock Hill, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.