Front Desk Agent

Pyramid Global Hospitality; Riverside (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

Pyramid Global Hospitality is seeking a guest services professional to help guests discover their Wanderlust experiences and deliver exceptional service. You will check guests in, handle credits, and fulfill special requests while maintaining accuracy and a strong awareness of policies.

Role requires an outgoing personality, solid communication skills, and flexibility to work varied shifts, including weekends and holidays, in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability for various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensure proper credit is received, note and fulfill special requests.
• Help resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner and assist other departments.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to the manager on duty.
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer focus

Outgoing personality

Computer skills

Communication skills

Fast-paced work

Flexible shifts

Education

High School Diploma

Job description

Your Role

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$18.75

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.