Front Desk Agent

BENCHMARK; Puerto Rico; On-site; USD 15,911 - 22,661; Full time

Job summary

BENCHMARK is offering a role focused on exceptional customer service in the beautiful setting of Puerto Rico. The position requires a proactive approach to ensure guests enjoy their 'Wanderlust' experience, along with excellent communication skills.

Candidates should possess a high school diploma and be available for various shifts, including weekends and holidays. The compensation is set at $14.00 per hour, allowing you to make a positive impact on guests while enjoying a vibrant work environment.

Qualifications

• Strong desire to impact others positively.
• Outgoing and engaging personality.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service.
• Check guests in and maintain house bank.
• Promote and sell special hotel programs.
• Assist other departments as needed.

Skills

Customer service

Bilingual

Verbal and written communication

Computer skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Help guests discover their "Wanderlust" experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Carry out guest check-outs according to their payment method and account status, strictly following the established check-out standards and procedures.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Bilingual.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends, night shifts, and holidays.

Compensation

Salary: $14.00 – $14.00 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.