Front Desk Supervisor

BENCHMARK; Clearwater (FL); On-site; USD 19,320 - 27,517; Full time

Job summary

BENCHMARK seeks a Front Desk Supervisor in Clearwater, Florida, to lead customer service endeavors and ensure a quality operation. Responsibilities include training the front desk team, supervising daily processes, and providing exceptional experiences to guests. A high school diploma, hotel experience, and strong communication skills are required.

Compensation is offered at $17.00 per hour. This role demands flexibility in scheduling, including nights and weekends, but offers a rewarding environment within the hospitality industry.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• Previous hotel or resort experience preferred.
• An outgoing and engaging personality.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by being engaging.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train and direct the front desk team members to ensure a quality operation.

Skills

Customer service

Communication skills

Team leadership

Problem-solving

Computer skills

Education

High school diploma or equivalent

Job description

Front Desk Supervisor

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, and supports the team both personally and professionally.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking a sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Conduct pre‑assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
• Work closely with Maintenance and Housekeeping teams to communicate and coordinate the day.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Maintain the Sundries shop, keeping up with inventory and ordering as necessary.
• Train all new Front Desk Agents to provide exceptional customer service.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.

Compensation

$17.00 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a variety of factors unique to each candidate, including skill set, years of experience, certifications and specific location.