Front Desk Agent

BENCHMARK; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Job summary

BENCHMARK in Chicago seeks a Front Desk Agent to provide exceptional customer service and create a memorable first impression for guests. Responsibilities include checking guests in, resolving issues, and promoting hotel programs.

The ideal candidate should have a high school diploma, strong communication skills, and a desire to positively impact others. Benefits include comprehensive health insurance, retirement plans, and paid time off.

Qualifications

• Must possess excellent verbal and written communication skills.
• Ability to stand for the duration of the shift.
• Strong desire to make an impact on other people.

Responsibilities

• Provide exceptional customer service and ensure guest satisfaction.
• Check guests in and fulfill special requests.
• Resolve problems and improve guest experiences.

Skills

Customer service skills

Communication skills

Computer skills

Engaging personality

Ability to work in fast-paced setting

Education

High school diploma or equivalent

Job description

Front Desk Agent

This role involves providing exceptional customer service and creating a memorable first impression for guests.

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and communicate pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On‑site wellness programs.
• Local discounts.
• Employee rates on hotel stays.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.