Front Desk Agent

EOS Hospitality LLC; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

EOS Hospitality LLC is seeking a full-time hotel front desk/guest services associate in the United States. The role requires flexibility to work day and evening shifts with opportunities for growth.

Responsibilities include managing reservations, answering calls with courtesy, and ensuring guest satisfaction by coordinating with hotel operations and other departments. A strong eye for detail and calm problem-solving are essential.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years in a similar role preferred.
• Strong organizational and prioritization skills; ability to work under pressure.
• Detail-oriented with quick problem-solving abilities.
• Ability to work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Provide exceptional guest service to ensure a positive stay.
• Answer phone calls with proper etiquette.
• Assist guests with reservations and information.
• Maintain knowledge of hotel operations and policies.
• Resolve guest requests and issues to ensure satisfaction.
• Collaborate with other departments to coordinate services.
• Maintain a neat and professional appearance and a safe, clean lobby area.

Skills

Guest service mindset

Organizational skills

Prioritization skills

Outlook

Problem solving

Education

High school diploma or equivalent

Tools

Outlook

Job description

Description

** This position requires flexibility to work a variety of shifts, including day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Answer telephone calls, using correct salutations and telephone etiquette
• Ascertain callers' needs through open-ended questions
• Describe room accommodations and all amenities
• Obtain all designated information to book a reservation
• Accommodate special requests and designate such in the system
• Access guest history records to best service guests; maintain accurate information in guest history files
• Resolve guest complaints, ensuring guest satisfaction
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
• Present folio to guest and resolve any disputed charges
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
• Perform additional duties, as assigned
• Replenish, organize, and maintain the retail areas

Requirements and Qualifications

• All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
• High school or equivalent preferred
• 1 to 2 years in a similar experience preferred
• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
• Strong knowledge of Outlook is a plus
• Possess an eye for the smallest detail and maintain a keen sense of urgency
• Ability to think clearly, remain calm, and resolve problems using good judgment
• Ability to think on your feet and resolve conflict
• Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
• Must be able to stand and exert well-paced mobility for up to 8 hours in length
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
• Able to share in working days, over nights, weekends, and holidays
• Local candidates preferred
• Must be authorized to work for any employer without sponsorship

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality