Front Desk Agent

BENCHMARK; West Village (MA); On-site; USD 20,457 - 29,136; Part time

Job summary

BENCHMARK in West Village, Massachusetts is seeking a Bell Person/Guest Services Attendant to provide exceptional customer service and assist guests during their stay. The ideal candidate should have at least one year of customer service experience and enjoy engaging with people.

This position offers an hourly rate of $18, with the responsibility of ensuring guests have a memorable experience while standing and moving throughout the hotel for full shifts.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions in the past six months.
• Hospitality industry experience is a plus.

Responsibilities

• Provide exceptional customer service by engaging with guests.
• Assist guests throughout their stay as the bell person.
• Work with the team to deliver a personalized experience.

Skills

Customer service experience

Problem-solving skills

Pleasant personality

Effective communication

Job description

Responsibilities

• Provide exceptional customer service by engaging and taking a sincere interest in guests.
• Welcome guests upon arrival, handle luggage unloading and offer information about the hotel, its amenities, and the local area.
• Assist guests throughout their stay as the bell person/guest services attendant.
• Work with the team to deliver a personalized experience to each guest.
• Stand and move throughout the hotel for the full shift, including elevator and valet lot areas.
• Resolve issues that arise and maintain a professional, pleasant demeanor.
• Ensure guests receive a “WOW” experience that goes beyond the norm.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions in the past six months.
• Hospitality industry experience is a plus.
• Strong problem‑solving skills.
• Ability to work effectively in a team environment.
• Outgoing, engaging, pleasant, helpful personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting and stand for the duration of the shift.
• Availability to work full shift, including weekends and holidays.

Compensation

Hourly rate: $18 per hour.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.