Front Desk Agent

BENCHMARK; United States; On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Job summary

BENCHMARK is looking for dedicated staff to ensure exceptional guest service. The role involves registering guests, assigning rooms, and accommodating special requests, along with maintaining front desk responsibilities.

Compensation is set at $15.00 per hour, with access to numerous benefits including health insurance, retirement plans, and unique perks like on-site wellness programs and employee discounts.

The company promotes an inclusive environment, encouraging diversity.

Responsibilities

• Makes guest internal/external service and guest satisfaction a priority.
• Registers guests and assigns rooms.
• Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms.
• Maintains guest room key storage and supervises access to safe deposit boxes.
• Works closely with housekeeping and coordinates requests for maintenance.

Job description

What you will have an opportunity to do:

• Makes guest internal/external service and guest satisfaction a priority in every aspect of the job.
• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Present options and alternatives to guests and offers assistance in making choices.
• Understands room status and tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late check-outs, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department.
• Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Make, read, delete and cancel room keys in programs set up.
• Knows how to use front office equipment.
• Process guest check-outs.
• Perform cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log and bulletin board daily.
• Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Creates and maintains a culture of safe work practices.

Compensation

$15.00 - $15.00

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.