Front Desk Agent

HomeTowne Studios Puyallup; Puyallup (WA); On-site; USD 25,000 - 26,000; Full time

Job summary

HomeTowne Studios Puyallup is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins/outs, reservations, and inquiries. You will coordinate with housekeeping and maintenance to resolve concerns and balance cash at shift end, ensuring a smooth guest experience.

The role requires strong customer service, hospitality mindset, and proficiency with standard office software. This position is typically on-site and guest-focused.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Experience in food service or hospitality is preferred but not required - we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

Skills

Customer service

Guest-focused approach

Hospitality mindset

Tools

Excel

Word

Outlook

PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required - we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$18.50 - $19 hourly