Front Desk Agent

Marriott-Vacations-Worldwid; Port Saint Lucie (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition reimbursement

On-site parking

Shoes for Crews

Team lunches

Birthday Cards

Job summary

Marriott Vacations Worldwide in Port Saint Lucie, FL is seeking a Guest Services Agent to assist Owners/guests with memorable experiences. You will welcome guests, explain amenities, and coordinate with departments to resolve issues, ensuring high levels of guest satisfaction.

The role involves varied shifts, interactions with colleagues and guests, and adherence to safety procedures. MVW offers competitive pay plus benefits and growth opportunities.

Qualifications

• Ability to listen attentively and respond positively to guest questions and requests.
• Strong customer service mindset and problem-solving skills.
• Excellent communication and professional presentation with guests.

Responsibilities

• Check Owners/guests into their villas, review amenities, hours, and local activities.
• Respond to guest questions and coordinate with other departments to resolve issues.
• Explain room features (key, ice/vending areas) and follow up to ensure satisfaction.
• Answer calls and route to the proper department; assist with bellman/runner duties as needed.
• Greet guests professionally and contribute to team goals while maintaining standards.

Skills

Active listening

Guest service orientation

Communication skills

Job description

Hourly Rate: $18.60Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree on-site parkingWork shoe credit through Shoes for Crews twice a yearMonthly and/or quarterly team lunchesGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)Birthday CardsAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.