Front Desk Agent

sai shiva; Patterson (CA); Presencial; USD 17.000 - 25.000; Tempo parcial

Benefícios oferecidos por esta vaga

Employee discounts

Paid time off

Training & development

Career Advancement Opportunities

Competitive Compensation

Resumo da vaga

sai shiva seeks a friendly Front Desk Agent to deliver exceptional guest service. You will manage check-in/check-out, issue room keys, and handle payments, while coordinating with housekeeping to ensure room availability and quality. Strong communication is essential to keep guests informed and satisfied.

Responsibilities include answering questions, taking reservations, and resolving issues with a positive attitude. Weekend and holiday shifts may be required to support guest experiences.

Qualificações

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic software use.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsabilidades

• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Assist guests with check-in/check-out and issue room keys, while coordinating with housekeeping.

Conhecimentos

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-oriented

Lifting ability

Descrição da vaga

Benefits:

• Employee discounts


• Paid time off


• Training & development

Part time - Including weekends and holidays

Benefits/Perks

• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities


• Take reservations and answer questions via phone, email, and in-person


• Build rapport with guests and identify their needs through friendly conversation and open-ended questions


• Describe the features and amenities of guest rooms


• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality


• Familiarity with hospitality industry standards


• Proficient in English; knowledge of other languages is a plus


• Computer literacy


• Able to resolve issues with a customer-focused orientation


• Able to lift 30 pounds