Front Desk Agent

BLUE STARS HOSPITALITY LLC; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel is seeking a positive Front Desk Agent to provide exceptional service. The role involves assisting with check-in/check-out processes, maintaining guest communication, and ensuring room availability. Excellent communication skills and a friendly demeanor are essential, along with proficiency in English. This position also requires the ability to lift 30 pounds and familiarity with the hospitality industry.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Customer service orientation

Communication skills

Problem resolution

Familiarity with hospitality standards

Computer literacy

Job description

Benefits/Perks

• Flexible Scheduling


• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities


• Take reservations and answer questions via phone, email, and in-person


• Build rapport with guests and identify their needs through friendly conversation and open-ended questions


• Describe the features and amenities of guest rooms


• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality


• Familiarity with hospitality industry standards


• Proficient in English; knowledge of other languages is a plus


• Computer literacy


• Able to resolve issues with a customer-focused orientation


• Able to lift 30 pounds