Front Desk Agent

Sai Shiva LLC; Patterson (CA); Presencial; USD 21.000 - 30.000; Tempo parcial

Benefícios oferecidos por esta vaga

Employee discounts

Paid time off

Training & development

Career Advancement Opportunities

Competitive Compensation

Resumo da vaga

Sai Shiva LLC in Patterson, CA is seeking a friendly Front Desk Agent to welcome hotel guests, handle check-in/out, issue room keys, and process payments. You will coordinate with housekeeping to ensure room readiness and respond to inquiries with a positive, professional demeanor.

Ideal candidates have strong communication skills, English proficiency, basic computer skills, and the ability to lift up to 30 pounds.

Qualificações

• Friendly and outgoing demeanor.
• Familiarity with hospitality industry standards.
• Proficient in English; additional languages a plus.
• Computer literacy for reservations and payments.
• Customer-focused problem solving and communication.
• Ability to lift 30 pounds.

Responsabilidades

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests using friendly conversation and open-ended questions.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Conhecimentos

Friendly personality

Hospitality knowledge

English proficiency

Customer focus

Computer literacy

Physical ability

Descrição da vaga

Benefits:

• Employee discounts


• Paid time off


• Training & development

Part time - Including weekends and holidays

Benefits/Perks

• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities


• Take reservations and answer questions via phone, email, and in-person


• Build rapport with guests and identify their needs through friendly conversation and open-ended questions


• Describe the features and amenities of guest rooms


• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality


• Familiarity with hospitality industry standards


• Proficient in English; knowledge of other languages is a plus


• Computer literacy


• Able to resolve issues with a customer-focused orientation


• Able to lift 30 pounds