Front Desk Agent

Seabird Lodge; Fort Bragg (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Seabird Lodge is seeking a positive, friendly Front Desk Agent to provide exceptional service to hotel guests at our Fort Bragg property. You will assist guests with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

The role requires excellent communication, a positive attitude, and the ability to handle inquiries professionally, ensuring guests have an outstanding experience from arrival to departure.

Qualifications

• Friendly and outgoing personality with a customer-first mindset.
• Familiarity with hospitality industry standards.
• Proficient in English; additional language skills are a plus.
• Computer literacy and ability to handle payments and reservations.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and respond to questions via phone, email, and in person.
• Build rapport with guests and identify needs through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly & outgoing

Hospitality standards

English proficiency

Other languages helpful

Computer literacy

Customer-focused

Lifting 30 pounds

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds