Front Desk Agent

Remington Hospitality; Annapolis (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins/outs and assist with reservations. You will be the first point of contact, providing courteous service and resolving simple guest requests.

Responsibilities include posting charges, handling payments, and maintaining accurate records using Front Office software and POS systems, while following cancellation and relocation procedures for same-day bookings.

Qualifications

• Experience in hotel front desk operations and guest services.
• Ability to handle guest requests and complaints professionally.
• Familiarity with reservations, cancellations and relocation procedures.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling including payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Guest greeting

Cash handling

Reservations management

Quick check-in

Tools

Front Office software

POS systems

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.