Front Desk Agent

Marriott-International; Palm Desert (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth opportunities

Free parking

Fitness center access

Free golf

Meal discounts

Recognition programs

Uniform stipend & coat

Phone stipend

Job summary

Marriott Vacations Worldwide in Palm Desert seeks a Guest Services Agent to help Owners and guests create memorable vacation memories. You will assist with villa check-ins, outline amenities, and share local activities while ensuring a warm, responsive guest experience.

This role offers competitive pay and benefits including medical/dental/vision, 401(k), travel discounts, tuition reimbursement, and on-site perks like free parking and fitness center access.

Responsibilities

• Check Owners/guests into villas for their stay and review property amenities, services and hours.
• Actively listen and respond to guests' questions, concerns and requests and coordinate with other departments to resolve issues.
• Identify and explain room features to guests and follow up to ensure satisfaction.
• Answer telephone calls and route to proper department; assist with bellman and runner duties if needed.
• Welcome and greet guests, interact professionally with colleagues and guests, and contribute to team goals.

Job description

Hourly Rate: $20.65Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific PerksFree On-Site ParkingFree Fitness Center useFree GolfDiscounted meals, complimentary soft drinksDepartment celebrationsAssociate Appreciation WeekMonthly associate recognition and reward programsCompany branded winter coat, uniforms and work shoe stipend providedMonthly phone stipendAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.