Front Desk Agent

Marriott Internationa; Lahaina (HI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Free daily associate meal

Team celebrations & awards

Discounts to onsite outlets & spa

Discounted bus pass

Community service opportunities

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, and explain available amenities and local activities. You will coordinate with other departments to resolve requests and ensure satisfaction, while handling calls and assisting with bellman duties as needed.

Must provide friendly, professional service, follow company standards, and be available to work varying shifts including weekends or holidays.

Responsibilities

• Checks Owners/guests into their villas for their stay, reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Job description

Hourly Rate: $34.18Hourly Wage: $34.18Are you looking for a place where meaningful moments are made together?At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit Eligibility will vary by positionSite Specific Perks Free daily associate mealMonthly & quarterly team celebrations and awardsCompany branded attire for outdoor associatesDiscounts to onsite food outlets and spaDiscounted bus passCommunity service opportunitiesAs a Guest Services Agent, a typical day will include:Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at MVW:Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.