Front Desk Agent

CoralTree Hospitality Group; Omaha (NE); On-site; USD 31,000 - 37,000; Full time

Job summary

CoralTree Hospitality Group is seeking a front desk team member to warmly greet arriving guests, assist with check-in and check-out, and ensure guests feel welcome and comfortable.

You will promote hotel services and amenities, provide information, and collaborate with the team to meet guest needs with efficiency and attention to detail.

Qualifications

• Flexible schedule with varying work days and hours.
• Experience delivering service and creating authentic travel experiences.
• Excellent communication, both spoken and written.

Responsibilities

• Welcome guests with warmth and assist with check-in and check-out.
• Provide information and promote hotel services and amenities.
• Respond promptly to guest needs and resolve issues with a personal touch.
• Collaborate with team to ensure guests' needs are met.
• Maintain accuracy and efficiency while multi-tasking in a fast-paced environment.

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.